Men's Underwear & Apparel Online Store - Men's Runway

Home > Shop Information

Shop Information

Shop information	MR Company Ltd. 1-4-20-2324, Ariake, Koto-ku, Tokyo JAPAN Phone: +81-(0)50-5889-4041 admin@runway.ocnk.net
Contact person	Hiroyoshi Yamauchi
Shipping & Handling	Shipping and handling fee will be automatically calculated during the order procedure so no additional fee will be charged. However, according to the TAX related regulations of your country, applicable customs and import duties may be charged after the parcel reaches its destination country. These charges, if applicable, must be paid separately by the recipient of the parcel. For detailed information please contact your local customs office for current charges before you order.
Terms of payment	Payments should be completed before the delivery of the order.
How to Order	Please place your order using the shopping cart system on our online store.
Shipping timeframe	Normally orders will be shipped within 3 business days if the orders are placed by 12:00 PM (Tokyo time, GMT+9). The lead time will depend on the delivery method you choose and it varies from 5 days to 3 weeks.
Payment	PayPal
Exchanges/returns/cancellations	Please see [Cancel & Amend] and [Retuens & Exchanges] section of [Shopping Guide] for detailed information.
Return policy	[Retuens & Exchanges] We do not accept any returns or exchanges for underwear, lingerie. For other products, please contact us within 5 days of receiving your order. The items must be unworn and the package in good condition. All shipping fee will be borne by the customers. After receiving the products and confirming the condition, we will send you the products after exchange or refund you as soon as possible. [Defective Products] All products are well inspected before shipped. However, if there is any defect with our products, please contact us at [admin@mens-runway.com] within 5 days of receiving your order. And please note the following information in your mail: 1. Subject: Defective Products: Order No.******* 2. Your Name： 3. Your Tel No.： 4. Products Name： 5. Photo of the defective of the product(s) * We do not accept any returns without contacting us beforehand. * Please contact us within 5 days of receiving your order or we will not accept your request.
Privacy policy	Apparel products online shop Men's Runway (hereinafter referred to as "Our shop"), uses a server for which the service is provided by Ochanoko-net Inc.(herein after referred to as “Our service provider”) and all the personal information shall be handled in accordance with the privacy policy which is regulated on Our shop's website (https://runway.ocnk.net/). 1. Definition of Personal Information Personal Information shall mean information about an individual, which can identify the specific individual by name, date of birth or other description and/or a number assigned specifically to the individual within such information (including information which can be compared with other information and thereby identify the specific individual). 2. Collecting Personal Information We may collect information from customers when they purchase our products or when they contact us for inquiries. For collecting such information we will clearly state in writing the purpose of its use, and we will engage in such action in a legal and honest manner. We collect the following personal information: Name Address Telephone number E-mail address Password Shipping destination information (Including messages to the receivers) Shopping records with our shop and their details Information which will enable us to identify the specific individual when combined with the above-mentioned items. 3. Using Personal Information We collect personal information from our customers for the following purposes: Order confirmation and reference Shipment confirmation and reference Shipping products Responding to inquiries Sending information about any new products, campaigns and so on Implementing questionnaires and surveys for any new products We never disclose personal information to any third party without the customer's consent except in the following cases: Cases in which the handling of personal information is based on laws and regulations, and in which the handling of personal information is necessary for cooperating with a state agency, local government, or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations. Cases in which the handling of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the person. Cases in which the customer's prior agreement is gained. Cases in which the personal information is exchanged and shared among affiliates of the company which runs our Shop. 4. Correction and Deletion of Personal Information If you need to correct or delete your personal information, please write to us using the Contact Information form. Also, if you are a registered member of our website, you can edit your personal information under 'My Page' in the menu on our website. 5. Use of Cookies To provide further quality service to our customers, we may use cookies, but this information gathered cannot identify an individual and does not affect the privacy of the customer. Also, if you do not wish to accept cookies, you may do so by adjusting your browser settings. * Cookies are information sent from the server computer to the customer's browser and which is stored on the hard drive of the customer's computer. 6. Security Control Measures for Personal Information As for the personal information being stored on our computer system, we supply an access account and password only for employees for whom this is necessary to be able to use in the course of our work, and to execute the access authority management. Also, we place strict controls on the account and password to avoid any leakage or loss. For the customers who enter their personal information, we use SSL (Secure Sockets Layer) technology to secure their personal information and to prevent the data from being intercepted or falsified. We use SSL, which is an industry standard encrypted communication, on our necessary web pages for the secure data transfer over the Internet. We use shared SSL which is a service provided by Ochanoko-net Inc. When you access to SSL areas on Our company's website, a confirmation message from the browser may be displayed. In this case, please make sure before entering the information, that the certificate is "https://runway.ocnk.net/". In any other case, please do not enter any information and contact us. * SSL encrypts the data to avoid wire tapping and data manipulation to receive/send the data securely. Using SSL you can send information much safer. However, given the open nature of the Internet, we cannot guarantee the absolute safety of personal information during transmission. 7. Contact information Please contact us at the following address if you would like to your personal information disclosed, revised, added or deleted, Contact: URL: Contact Us:https://runway.ocnk.net/contact e-mail: admin@mens-runway.com 8. Amendment of Privacy Policy When it is deemed necessary, we may change personal data we have collected, and the purpose of its use, or this privacy policy without prior notice and its amendment on the web page shall be considered to be an official announcement.